Pounce Plumbing Reviews

We live out of state most of the year but have a second home in McKinney. We came back into town and realized we weren’t getting any hot water after not being there for 4 months. Called Pounce and they came out, checked the water heater and got everything working again. Super easy to deal with, explained what was going on and didn’t try to make it more complicated than it needed to be. Definitely nice having a plumber we can call when we’re not always in Texas.

If anyone needs a plumber in Princeton, make John your go to guy. I gave him a call because I needed to replace my old garbage disposal. He was respectful and clearly cared about the his quality of work being extremely thorough. Price was really fair too.

John got our issue taken care of in under 15 mins. He was professional and courteous. Thank you so much for taking care of our issue!

They were very helpful! Very informative!

Hello fellow current and future Pounce Patrons, please take a moment to read my review. I had the best install experience I've ever had in my entire life last weekend with Phil, John and Dan. I realize that's a pretty big statement, but it's true, these guys were absolutely phenomenal in every way. Both of my hot water heaters had gone to Valhalla, and I live in a house with four women and a female dog and cat, so tensions were running high for yours truly. I had searched for plumbers near me that offered financing and Pounce was one of the first ones that popped up. I checked out their website and thought I'd send them a message. Phil responded to me so quickly I actually missed his call back, which we laughed about later. Phil thoughtfully and thoroughly asked me questions about what was going on and even made arrangements to get me taken care of the same day, absolutely incredible. When John arrived at my house, he carefully explained all of the options they had available and helped me decide what was going to be best for my situation. When Phil and Dan showed up, they actually came bearing a gift of a dozen donuts, like seriously, who does things like that anymore?! Phil actually sat in my kitchen with me, and we talked the whole time while John and Dan went to get the parts they needed for the new install. These guys understand what it means to build relationships with their customers! I was completely shocked by the insane level of professionalism, heart felt care, communication, and craftsmanship. They laid down plastic upstairs and all the way down the stairs to ensure nothing got dirty as they removed the old units. The three of them worked together, until they got the work done later that same night. The job was perfect. John even texted me daily updates about when the city inspection was going to be completed. I'm telling you, these guys have the best communication I have ever seen. Phil, John, and Dan have earned a lifelong customer with me. Thank you Phil, John, and Dan you're building a business that is based on building relationships with your customers. You guys with total rock stars and I can't express my gratitude enough to all of you. All the best! Lee Snowden

Plumbing repairs were completed as scheduled. Work was completed to satisfactory level.

Excellent service and great quality work! I've found my forever plumber.

Great company. Were scheduled to arrive by 1 and at noon I received a phone call saying it would be 1-2. John arrived shortly after 1. Determined the problem and fixed it .

Water tank install went great, fair prices as well.

Very Professional !!! I liked the service!

Had a great experience with Pounce Plumbing. Was having a major water heater issue. My water heater was leaking, my water bill was through the roof, and my water wasn't even hot! John, the master plumber, came to my home with lightning speed and was able to repair my water heater. I received three installation quotes from other plumbers in McKinney before finally finding Pounce Plumbing, who did not try to upsell me.

My family and I moved out of state months back to Argentina and our realtor noticed water around the water heater while getting our house ready for showings. I called Pounce and they coordinated with our realtor to get into the house, found where the leak was coming from and got it fixed. They sent me pictures afterward and I was able to handle everything over the phone. Really easy experience and made my move to Argentina a lot less stressful. Thank you team!!

Had a great experience with the plumbing service. John arrived promptly, diagnosed the issue quickly, and completed the repair efficiently. The pricing was reasonable, and everything was handled professionally also left the work area clean after the fix. Overall, very satisfied with the timely service, fair pricing, and quality of work.

We moved out of state before our house in McKinney sold and the buyer’s inspection found a leaking valve under the kitchen sink that needed to be fixed before closing. Our realtor let Pounce into the house and they took care of everything while we were out of state. They sent us pictures when it was done and made the whole thing really easy. Would definitely recommend them.

Master plumber arrived on time and inspected all plumbing in house. He cleared both sink drains in master bathroom due to a clog. I asked that he check the toilet in the master and it had a small leak. He reset toilet and also repaired outside clean plug. Overall he did great job and explained all issues with my husband.

Very professional, explained everything (more than once) and the work was done on time to avoid further damage to the house.

Phil, John, and Reuben are amazing! We discovered a blockage on our main sewer line at 3pm which required an emergency drain cleaning. After waiting 4 hours for Roto-Rooter plumbing to show up, I decided to call Pounce Plumbing at 8pm hoping they would be able to come help at such short notice. Phil answered my call and was very supportive of the situation and immediately called his master plumber, John to see if he could come over. John showed up to our house in 20 minutes! John took the time to explain the work and pricing before he began, and never made us feel pressured into making a decision. He was able to clear the blockage and helped us discover the root of issue which was broken piping and tree root invasion. Because of the severity of the situation and us hosting family for the weekend, John said he would make it his mission to make sure someone would come out by 8am the next day, to work on pipe replacement. As promised, Reuben showed up at 7:30am! Reuben was a complete beast. He dug everything up and showed us where all the issues were stemming from. He got everything fixed and replaced in less than 4 hours. What we initially thought would be an all day job, finished before lunch time. Reuben cleaned up nicely and left the front lawn in great condition. I'm very glad I decided to call Pounce Plumbing. From start to finish in the entire process, Phil stayed in great communication with me to make sure everything was progressing along nicely and to our standards, which I greatly appreciated. Their pricing was very reasonable especially for the quality of work and support received as a mom and pop store. I would definitely recommend everyone to trust Pounce Plumbing for any of their needs!

Quick response and diagnosis. Quick fix with fast, friendly, honest service. Recommend this company.

Phil was very nice on the phone. I had a gas leak. My gas was shut off by utilities. I called the first plumber I saw. They fixed my gas line instead of quoting a replacement. Perfect. Financing needed some work on my end so I came by their office the next morning to do the application with Phil. Daniel, a member of the office staff, helped point me in the right direction. Happy customer. Great people

Amazing customer service. They were quick and knowledgeable about their work.

I called Pounce Plumbing last night after 8 PM and was immediately connected with a live representative, which was a great start. I needed my tankless water heater inspected since it hadn’t been touched in three years. John was able to come out earlier today, which was a pleasant surprise. Before starting any work, he asked if he could perform a full-house plumbing inspection, and I agreed. He pointed out several issues—each one clearly explained, with zero sales pressure. Expectations were set upfront, and I felt fully informed before making any decisions. For peace of mind, I chose to address everything he found. John was easily the best technician who has ever come to my home. His honesty, clarity, and willingness to walk me through every detail were refreshing. We need more professionals like him—people who educate rather than take advantage.

I've lived in the McKinney / Princeton area for 5 years and I've never met a plumber with as much integrity and genuine care as this one. Couldn't get off of work to have them come during business hours so he came at night to take care of my water heater.

Great experience! John and Carlos were quick to respond and arrived on time, already prepared with everything they needed. The job was done efficiently with no extra time taken out of my day, and he left the area spotless—no muddy footprints or any sign work had even been done. Highly recommend!

John is an experienced plumber, he knows what he is doing, a honesty and passionate guy who is worth dealing with! Highly recommend

John was excellent! He did a fantastic job!

Awesome response time, great work ethic, pleasant to speak with, clean working area, knowledgeable and experienced. Everything you want in a small plumbing company. Overall A+ experience for me.

Thanks John is fantastic! He arrived at 7am sharp as promised on a Saturday. He was the only one who could come out, as other companies had a wait time till Monday to Wednesday the next week. Way too long. Our tankless water heater had no hot water and John troubleshooted and resolved the issue in a short amount of time. He even drove a ways to pick up the part that was unavailable at open business locations til Monday. We now have hot water! I highly recommend John and his company, as he’s very cordial and professional. He’s a very nice successful young man. He is to be commended and I have him saved for any future reference related to plumbing, etc. and more. Outstanding work thanks John! We appreciate it GREATLY. It was a true emergency resolved in a timely manner that same morning.

John did a repair on my water heater. He is friendly and professional. He was on time, and came in ready with all his equipmemt, and got the job done well.

We called Pounce Plumbing when our sewer lines started backing up and it was truly the easiest experience with a home service we’ve ever had. These guys were timely, respectful, knowledgeable, and professional! They always used covers on their shoes when entering our home and left all of their work areas impeccable. I couldn’t recommend them more to anyone in McKinney needing plumbing services!!

Customer service first company from the phone to the plumbing work. Great company and use this master mechanic with confidence.

WOW!!! John did a fantastic job. Fair, honest, and started same day. His first quote was honest no haggling required. Highly, HIGHLY recommend.

Great experience from start to finish. Friendly team, fair pricing, and quality work. John is the only plumber I'll call when I need plumbing services. Highly recommend!

I had an issue with my water heater and reached out to Pounce Plumbing. John was able come out quickly, figure out what was going on, and explain everything without making me feel pressured. What I appreciated most was that he took the time to explain everything to me and how I could maintain it going forward. As a single mom, home maintenance can sometimes feel overwhelming, so having someone patient and willing to make sure I understood everything meant a lot. I really appreciate their professionalism and care and highly recommend Pounce Plumbing!

We had an excellent experience with Pounce Plumbing and John Walsh. John came to our home in Melissa to professionally install a preventive water leak detection system, and we couldn’t be happier with the service. John is a licensed plumber who is clearly very knowledgeable and experienced. He was right on time, professional, responsible, and very respectful of our home. We really appreciated his attention to detail and the care he took with the installation. While he was here, John also performed maintenance on our tankless water heater. Everything was handled professionally and efficiently from start to finish. We would absolutely call John and Pounce Plumbing again and highly recommend them to anyone looking for professional plumbing services!

Sewer pipe broke late two nights ago.. was not pretty. John and Phil arrived quickly and got the job done. Our family is forever grateful.. Bonus points they had a smile on their face and kept us in the loop. No sales pressure.

Had a pleasant experience, John provided me experience and confidence

Called Pounce Plumbing for a backed up sewer. They arrived on time which was excellent. The technician was helpful and showed me all the ways the sewer works and all the possibilities of the cause. In all I had a pleasant experience and would happily recommend Pounce Plumbing. Also I signed for there membership (pounce pass) which saved me 10% off which helped with my budget!

Our family flew into McKinney to visit my parents for the weekend. The morning we were leaving to go to Six Flags my wife noticed that the water pressure in the shower was extremely low, which meant that we couldn’t shower before leaving for the park. We called Pounce Plumbing and there was someone out to our house within the hour to fix the problem. The plumber told us the pressure reducing valve failed and was restricting flow coming to the house. He replaced the valve and was out in no time. Phenomenal service.

Quick correspondence, availability, and helpful in explaining each step of the process from diagnosis through repair. Ideally wont need further assistance anytime soon, but would seek their business again in the future if any plumbing issues arise.

John came by the house, explained how the process worked, their policies, and everything they were going to do. Addressed my problems directly, answered and questions I had. And even drew diagrams to explain how our plumbing was setup! Couldn't ask for better service!

Carlos and team were very respectful, detailed and knowledgeable. My issue was addressed within a few minutes and they were on time for their appointment as well. I recommend them for their expertise

This was a great experience, john was able to come in a diagnose the problem and gave me anything else that might have been going on and showed me the prices on everything

Thank you Pounce Plumbing! The experience from start to finish was some of the most impressive customer service I’ve ever had. The dispatcher spent over 20 minutes with me and showed true care and empathy and sent out their master plumber at 2:45 am to fix a sewer line backup in the master bathroom at one of my rental properties in McKinney. John Walsh arrived within a half hour of my call and not only fixed the problem, but calmed down the tenants and made the space safer and cleaner than when he came in. I called 8 other plumbing companies and nobody answered. Pounce Plumbing treated me and my tenants with so much respect and care. I cannot recommend this company enough!

I’m an investor based in Iowa and recently purchased a property in McKinney to renovate and resell. We needed several plumbing issues taken care of before putting the house back on the market. Pounce was easy to work with remotely, kept me updated throughout the job, sent photos of the completed work, and got everything handled quickly. It’s difficult finding contractors you can trust when you’re managing a project from another state. I’ll definitely use Pounce again on my next DFW property.

Big thank you to these plumbers who showed up after hours to repair a leak we could not locate. The after hour fee was very reasonable for what the work entailed!

John is a great business man and and plumber. If you're looking for a pro, you should definately call him. His work is excellent and he values his customers. I would recommend him!

12/13/2025 visit for a quick repair in our daughters room. John was extremely responsive, punctual in stated arrival (even arrived early), took care of our issue lightning fast, fair prices, and super professional. Would 100% recommend and utilize again, thank you!

Toilet was badly backed up, my kid ended up clogging the line with a toy. This company came same day and fixed it promptly! Definitely will call you guys again!

Professional! Completed the job quickly and effectively. Very friendly and gave helpful advice!

It was a very good job 100% recommend.

Out of the quotes I received for my front lawn leak repair, John was significantly lower. I was happy to hire him to do the repair, and he and his team showed up early the next day and finished repair within a couple of hours. Also, he didn't try to upsell products but instead fixed a leak with my water heater for free. And when it is time to change it, I will give him a call, he has my business from now on. [His price for water heater replacement was also lower]. I highly recommend John for your repair, you won't regret it. Get several quotes and you will see John is your best bet. And what he quote you is what you will pay, no surprises.

Great company great service! Found my forever plumber!!!

John was very helpful and provided me with good information.

John came out to my house to take a look at my bathroom tub and sink, which were draining extremely slowly. He was friendly, professional, and clearly very knowledgeable. What impressed me most was his honesty. After giving me a quote that I agreed to, he realized that one of the repairs I thought I needed actually wasn't necessary. Instead of charging me anyway, he adjusted the price down to reflect only the work that was needed. It's refreshing to find someone with that level of integrity. I highly recommend John and would gladly use his services again.

Ive known John for over 5 years, and his consistent hardwork and thoroughness is exceptional. Great work, great customer service. Thank you!

Last week my drain pipe needed replacing altogether, John detected the leak and diagnosed the issue very quickly. Was very friendly and understood my concerns. He repiped the drain and the issues I was experiencing for a few weeks ceased 100%. Great plumber, Pounce Plumbing has my business for the long run!

Very professional, knowledgeable and pleasant. Great to work with. Highly recommend.

Today is January 1st and I was not expecting John to be able to come and help us. But he did. He cares about his customers! Plus his work was excellent!

Professional, really nice guys. my water heater went out water everywhere they came installed the new one took them maybe about an hour and they helped clean up the mess from my old water heater. I will definitely use them again.

Had an amazing experience with the folks over at Pounce. Great company and highly recommend 👌

John did a great job fixing our drains and checking our kitchen plumbing. He was available immediately, and we are very pleased with the quality of his work.

John was amazing. He is super friendly and very knowledgeable. He does quality work.

John Walsh did awesome work installing new toilets and flushing the water heater. Highly recommended to anyone seeking quality service.

They were amazing, came out same day and diagnosed the problem immediately. Found a way to get us back with hot water quickly while waiting for parts. Would highly recommend them and will use them again for any plumbing issues.

John was super sweet, very professional, and thorough with his inspection. Really respectful to me and my daughter who was home w me today, respectful of my home and wore shoe covers. Explained everything clearly and even made sure I didn't have any questions or misconception about anything that was offered or recommended for the home. Even explained how one becomes a master plumber, and it's almost the same amount of time and effort to get a phd. Honestly, if it wasn't for the fact that my landlord has someone on retainer I would 1000% have John back out. ✨Also he has really cool tattoos. ✨

We’re moving to McKinney from Arizona and our home inspection found an issue with the drainage before closing. Pounce was able to go out to the property, look at it and get the repair handled while we were still out of state. Took one thing off our plate during the move.

Fantastic company! John came out to install a new water spigot for my backyard in Farmersville and to troubleshoot a bad odor that has been coming from my master bath. He identified the problem immediately and offered solutions to fix it. He was very thorough - climbing under the house and through the attic to chase down venting and drainage issues. Very friendly, responsive and knowledgeable. He also offers multiple ways to pay. Highly recommend!

Great, prompt service. We called John due to plumbing issues we were having at our business. He came out same day, quickly identified the problem and quickly remedied the issue without any effect to our business operations. A true professional that I would highly recommend for any plumbing needs in Collin county.

I usually don’t hire plumbing companies and I was extremely skeptical about calling someone out. One of our properties was having drainage issues in the bathtubs and sinks and we couldn’t figure it out on our own. My property manager recommended Pounce through another mutual relationship. I was genuinely impressed throughout the entire process and I can say with confidence that these guys will be my plumbing partner moving forward. Thank you for a great experience.

Needed a leaking outside spigot replaced, called them late in the evening to get a quote, and could’ve even had next day service if needed. Carlos came out and got it replaced quickly and was nice and professional. I’ll gladly use them in the future and recommend them to anyone.

Very fair prices, my new sewer line was done outstanding.

Pounce Plumbing provided phenomenal service when I had a gas leak for my stove. John Walsh walked me through their process, offered a detailed inspection, and was fully transparent every step of the way. I never felt pressured or “big shotted” into making any sort of drastic repairs or upsells beyond what I was hoping to have done. Not only that, but he was willing to offer tips and tricks for how to take care of my home and appliances. I felt taken care of, not taken advantage of and I’ll be keeping these guys in mind for future plumbing needs.

John is on e of the most honest and reasonably price plumbers I have done business with. Highly recommend!

John Walsh came out this morning and was able to quickly assess my kitchen plumbing issue. He described the techniques and options that may be employed and had my issue solved in about 30 minutes. Efficient, talented tech and a pleasure to have him perform the job. Highly recommend!

I needed my sewer line issue diagnosed and potentially replaced. Pounce Plumbing was great every step of the way. John came out and did a beautiful job. It's no wonder they have a craftsmanship warranty, great work. I will definitely recommend to my friends and family!

John was extremely professional! He was quick to get here and help us out with our leek. Very reasonable pricing. Did a great job! Will be calling him for all future plumbing needs!

I had a blockage on my main sewer line and the team was able to come out very quickly to make fixes. Everything was done very professionally and would highly recommend!

Had a slab leak unfortunately for a a bit in my laundry room. Definitely freaked me out, I didn't want a mold problem. John diagnosed the issue quickly last week, explained the process. Overall Pounce charges fair for how long the repairs took, love the honesty and how they stand by their work. Everything looks great!

Ive worked with John for years and he has always been extremely reliable. I send his info to all of my contacts who need plumbing work.

John showed up on time and did a fabulous job! Fixed my issue in no time. Highly recommend!

These guys were great Just one thing I wish they could remove the big rocks that they dug up so it would be easier to level out the left over dirt...still a+

John was awesome and knowledgeable about his trade! He’s my plumber forever now! Thanks BNI…..

My property manager called me after the tenants noticed a warm spot on the floor and the water bill had jumped way up. We called Pounce and they found a leak under the slab. They walked me through what they found over the phone, coordinated everything with the tenants and got the repair done without me having to be there. Communication was amazing.

John was on time and very good to work with. He took care of my plumbing issues and I will definitely use him again.

This is the best plumbing company I've ever worked with. I just moved to McKinney and it's always scary to find a new contractor, but the neighbors assured me I would be in good hands with John. I called John to install a new garbage disposal for me and he showed up on time, cleaned up my kitchen when he was done, and made sure to do a thorough test of before leaving.

John was great, always timely, does amazing work, great prices and was able to fix the problem in my bathtub same day. 10/10 would recommend!

The prices are absolutely fantastic and the service is even better! We couldn’t have asked for a better company to do the job for us

Very pleased with his work, on time and very cost efficient. I will recommend to my family and friends for future needs

Pounce plumbing A professional organization providing fast, reliable, customer first service. A dedicated group of owners and technicians. Who truly want to assist their clients with there project. Weather it is an emergency call or a scheduled home project. Pounce plumbing empowers their clients to select the best option for their needs. When selecting a company for your service call, BIG is not always better. Choose the company who delivers what they promise. POUNCE PLUMBING

John is great! He came on time, set expectations, gave us 3 options, explained everything and went with the option we chose. Fixed our issue in half an hour and we were all set!

I needed my sewer line repaired, I've put it off passed 90 days. Ridiculous for my standards. Pounce definitely pounced on the issue! Phil was lovely on the phone, very understanding and accommodating. John did excellent work and was willing to also fix the leak under my kitchen sink same day! I appreciate all the work you did for me and highly recommend anyone use Pounce because they are eager to be customer focused!

Pounce repaired my water heater only a matter of hours after I first called. I felt very fortunate to find this company, Phil got me in quick, and their master plumber John did very good work at fair prices. He was very friendly and makes the process easy and professional. I love what they're about and I can say after today I am a repeat customer! 🐅 🐯

John was super knowledgeable and same day service was exceptional. Highly recommended.

Excellent service! Came on short notice and was very kind. Would highly recommend this company to anyone with plumbing issues.

My parents had a leak in the water heater while they were away on vacation so I called Pounce and they come same day, replaced the water heater and coordinated access with the neighbor who had the key! I highly recommend giving Pounce a call when you're in a pinch because they are quick to pounce on the problem and handle it! Great leadership all the way around!

Excellent service! John is amazing to work with, he shows up on time and does great work! Highly recommend.

John was great. He came out to look at an outdoor fireplace so I could close on this house. He was responsive and provided service and updates quickly. He did a great job and we are good to close. Thank you John!!