Pounce Plumbing Reviews

Called Pounce Plumbing for a backed up sewer. They arrived on time which was excellent. The technician was helpful and showed me all the ways the sewer works and all the possibilities of the cause. In all I had a pleasant experience and would happily recommend Pounce Plumbing. Also I signed for there membership (pounce pass) which saved me 10% off which helped with my budget!

This is the best plumbing company I've ever worked with. I just moved to McKinney and it's always scary to find a new contractor, but the neighbors assured me I would be in good hands with John. I called John to install a new garbage disposal for me and he showed up on time, cleaned up my kitchen when he was done, and made sure to do a thorough test of before leaving.

It was a very good job 100% recommend.

If anyone needs a plumber in Princeton, make John your go to guy. I gave him a call because I needed to replace my old garbage disposal. He was respectful and clearly cared about the his quality of work being extremely thorough. Price was really fair too.

Awesome response time, great work ethic, pleasant to speak with, clean working area, knowledgeable and experienced. Everything you want in a small plumbing company. Overall A+ experience for me.

I called Pounce Plumbing last night after 8 PM and was immediately connected with a live representative, which was a great start. I needed my tankless water heater inspected since it hadn’t been touched in three years. John was able to come out earlier today, which was a pleasant surprise. Before starting any work, he asked if he could perform a full-house plumbing inspection, and I agreed. He pointed out several issues—each one clearly explained, with zero sales pressure. Expectations were set upfront, and I felt fully informed before making any decisions. For peace of mind, I chose to address everything he found. John was easily the best technician who has ever come to my home. His honesty, clarity, and willingness to walk me through every detail were refreshing. We need more professionals like him—people who educate rather than take advantage.

Fantastic company! John came out to install a new water spigot for my backyard in Farmersville and to troubleshoot a bad odor that has been coming from my master bath. He identified the problem immediately and offered solutions to fix it. He was very thorough - climbing under the house and through the attic to chase down venting and drainage issues. Very friendly, responsive and knowledgeable. He also offers multiple ways to pay. Highly recommend!

Very pleased with his work, on time and very cost efficient. I will recommend to my family and friends for future needs

Big thank you to these plumbers who showed up after hours to repair a leak we could not locate. The after hour fee was very reasonable for what the work entailed!

I had a blockage on my main sewer line and the team was able to come out very quickly to make fixes. Everything was done very professionally and would highly recommend!

John was very helpful and provided me with good information.

Professional, really nice guys. my water heater went out water everywhere they came installed the new one took them maybe about an hour and they helped clean up the mess from my old water heater. I will definitely use them again.

Very Professional !!! I liked the service!

John is an experienced plumber, he knows what he is doing, a honesty and passionate guy who is worth dealing with! Highly recommend

Thanks John is fantastic! He arrived at 7am sharp as promised on a Saturday. He was the only one who could come out, as other companies had a wait time till Monday to Wednesday the next week. Way too long. Our tankless water heater had no hot water and John troubleshooted and resolved the issue in a short amount of time. He even drove a ways to pick up the part that was unavailable at open business locations til Monday. We now have hot water! I highly recommend John and his company, as he’s very cordial and professional. He’s a very nice successful young man. He is to be commended and I have him saved for any future reference related to plumbing, etc. and more. Outstanding work thanks John! We appreciate it GREATLY. It was a true emergency resolved in a timely manner that same morning.

Customer service first company from the phone to the plumbing work. Great company and use this master mechanic with confidence.

Our family flew into McKinney to visit my parents for the weekend. The morning we were leaving to go to Six Flags my wife noticed that the water pressure in the shower was extremely low, which meant that we couldn’t shower before leaving for the park. We called Pounce Plumbing and there was someone out to our house within the hour to fix the problem. The plumber told us the pressure reducing valve failed and was restricting flow coming to the house. He replaced the valve and was out in no time. Phenomenal service.

WOW!!! John did a fantastic job. Fair, honest, and started same day. His first quote was honest no haggling required. Highly, HIGHLY recommend.

Great experience! John and Carlos were quick to respond and arrived on time, already prepared with everything they needed. The job was done efficiently with no extra time taken out of my day, and he left the area spotless—no muddy footprints or any sign work had even been done. Highly recommend!

Excellent service! Came on short notice and was very kind. Would highly recommend this company to anyone with plumbing issues.

Great, prompt service. We called John due to plumbing issues we were having at our business. He came out same day, quickly identified the problem and quickly remedied the issue without any effect to our business operations. A true professional that I would highly recommend for any plumbing needs in Collin county.

We’re moving to McKinney from Arizona and our home inspection found an issue with the drainage before closing. Pounce was able to go out to the property, look at it and get the repair handled while we were still out of state. Took one thing off our plate during the move.

John was on time and very good to work with. He took care of my plumbing issues and I will definitely use him again.

I had a great experience with this plumbing company! Everyone was professional, friendly, and very helpful. They arrived on time, explained everything clearly, and did a great job fixing the issue. The service was quick, efficient, and reasonably priced. I really appreciate their excellent customer service and would definitely recommend them to anyone in need of a reliable plumber!

They were very helpful! Very informative!

Professional! Completed the job quickly and effectively. Very friendly and gave helpful advice!

Out of the quotes I received for my front lawn leak repair, John was significantly lower. I was happy to hire him to do the repair, and he and his team showed up early the next day and finished repair within a couple of hours. Also, he didn't try to upsell products but instead fixed a leak with my water heater for free. And when it is time to change it, I will give him a call, he has my business from now on. [His price for water heater replacement was also lower]. I highly recommend John for your repair, you won't regret it. Get several quotes and you will see John is your best bet. And what he quote you is what you will pay, no surprises.

Amazing work by some kind, honest people, reasonably priced as well!

Quick response and diagnosis. Quick fix with fast, friendly, honest service. Recommend this company.

I can only say great things about this company! Wonderful family, great prices, and excellent service!! You will not be disappointed!

Ive worked with John for years and he has always been extremely reliable. I send his info to all of my contacts who need plumbing work.

Great experience from start to finish. Friendly team, fair pricing, and quality work. John is the only plumber I'll call when I need plumbing services. Highly recommend!

Quick correspondence, availability, and helpful in explaining each step of the process from diagnosis through repair. Ideally wont need further assistance anytime soon, but would seek their business again in the future if any plumbing issues arise.

These guys were great Just one thing I wish they could remove the big rocks that they dug up so it would be easier to level out the left over dirt...still a+

The prices are absolutely fantastic and the service is even better! We couldn’t have asked for a better company to do the job for us

John came out to my house to take a look at my bathroom tub and sink, which were draining extremely slowly. He was friendly, professional, and clearly very knowledgeable. What impressed me most was his honesty. After giving me a quote that I agreed to, he realized that one of the repairs I thought I needed actually wasn't necessary. Instead of charging me anyway, he adjusted the price down to reflect only the work that was needed. It's refreshing to find someone with that level of integrity. I highly recommend John and would gladly use his services again.

John Walsh did awesome work installing new toilets and flushing the water heater. Highly recommended to anyone seeking quality service.

Thank you Pounce Plumbing! The experience from start to finish was some of the most impressive customer service I’ve ever had. The dispatcher spent over 20 minutes with me and showed true care and empathy and sent out their master plumber at 2:45 am to fix a sewer line backup in the master bathroom at one of my rental properties in McKinney. John Walsh arrived within a half hour of my call and not only fixed the problem, but calmed down the tenants and made the space safer and cleaner than when he came in. I called 8 other plumbing companies and nobody answered. Pounce Plumbing treated me and my tenants with so much respect and care. I cannot recommend this company enough!

John was awesome and knowledgeable about his trade! He’s my plumber forever now! Thanks BNI…..

John is on e of the most honest and reasonably price plumbers I have done business with. Highly recommend!

Ive known John for over 5 years, and his consistent hardwork and thoroughness is exceptional. Great work, great customer service. Thank you!

Excellent service! John is amazing to work with, he shows up on time and does great work! Highly recommend.