Privacy Policy

Effective Date: August 14, 2026

Pounce Plumbing protects the personal information our customers share with us. This Privacy Policy explains what we collect, why we collect it, where it goes, and how it is kept safe when you visit our website or contact our office.

Pounce Plumbing operates from 3801 N Central Expy, STE 103, McKinney, TX 75071 and 3016 Winding Meadow Trail, Princeton, TX 75407. We provide plumbing service in Addison, Allen, Anna, Carrollton, Celina, Coppell, Corinth, Dallas, Denton, Fairview, Farmers Branch, Flower Mound, Forney, Frisco, Garland, Heath, Highland Park, Highland Village, Irving, Lewisville, Little Elm, Lucas, McKinney, Melissa, Mesquite, Murphy, Parker, Plano, Princeton, Prosper, Richardson, Rockwall, Rowlett, Royse City, Sachse, The Colony, University Park, and Wylie. Using this site, submitting a form, or booking an appointment means you accept the practices below.

Information We Collect

You control what you send us. A contact form, service request, or callback booking usually includes your name, phone number, email address, the service address, and a description of the plumbing problem. That description might cover a running toilet, a gas line smell, a failed water heater, a backed up sewer line, or a repipe estimate. We ask for what the job requires and nothing beyond it.

Our website also collects anonymous usage data through Google Analytics. That data covers browser type, device type, general region, pages viewed, time on each page, and the site that referred you. None of it identifies you. It shows us how visitors use the site so we can improve it.

How We Use Your Information

Information from our forms and booking tools is used to answer your request, dispatch a technician, quote the work, and coordinate the job from start to finish. Accurate details help us price correctly. We charge by the job, not by the hour, so the fixture type, pipe material, home age, and problem description all factor into the quote you receive before work begins.

We may contact you by phone, text, or email to confirm an appointment window, ask a follow up question, or update you on parts and scheduling. Text messages are used for service communication only. Message and data rates may apply; reply STOP to any message to opt out, or call our office and we will remove you.

Analytics data is used to study site traffic, find pages that need work, and build content around the plumbing services people actually search for.

We do not sell, rent, or trade your personal information to outside companies for their marketing.

LeadConnector for Forms and Scheduling

Pounce Plumbing uses LeadConnector to manage contact form submissions and online appointment booking. Your submission travels to our LeadConnector account and is stored there so our team can respond. LeadConnector acts as a service provider; it keeps customer communication and scheduling in one system.

Information stored in LeadConnector is used for customer follow up, job coordination, and internal records. Access is limited to authorized team members. LeadConnector maintains its own security and data handling practices for the information on its platform.

Google Analytics

This site uses Google Analytics. It relies on cookies and similar technologies to record pages viewed, time on page, and approximate location based on IP address.

Reports come back to us in aggregate. They are not used to identify individual visitors. Prefer not to be measured? Adjust your browser cookie settings, or install the Google Analytics opt out browser extension offered by Google.

How We Protect Your Data

We take reasonable steps to keep your information secure. Access is limited to team members who need it for their work, and we use established platforms for communication and scheduling.

The care extends to our field staff. Pounce Plumbing is fully licensed, fully insured, and fully protected. Every technician who sees your address and contact details carries our Technical Seal of Safety: background checked, drug tested, and professionally trained.

No online system is completely secure. You share information at your own discretion. We review our tools and processes regularly to keep our data practices sound.

Links to Other Websites

This site may link to outside websites, including review platforms, manufacturer pages, and permitting or utility resources. Pounce Plumbing does not control those sites and is not responsible for their content or their privacy practices. Read the privacy policy on any third party site before you share information with it.

Your Choices

Contact our office to update or delete the personal information we hold for you. Ask to be removed from our contact records and we will remove you.

Some records must be kept for legal, tax, warranty, and permitting reasons. Job records tied to the Lifetime Craftsmanship Guarantee with the Pounce Pass fall into that category, since we need proof of the original work to honor the guarantee later. The same applies to permitted work such as gas line installation, repiping, water heater replacement, and sewer line repair, where inspection and permit records document what was installed and when.

Updates to This Policy

Pounce Plumbing may revise this policy as our tools, our operations, or the law change. Revisions get posted on this page with a new effective date. Continued use of the site after a revision means you accept it.

Contact Pounce Plumbing

Pounce Plumbing

3801 N Central Expy, STE 103, McKinney, TX 75071

3016 Winding Meadow Trail, Princeton, TX 75407

Phone: (469) 772-5766

Email: info@pounceplumbing.com

Straightforward service, clear pricing, and careful handling of the information you trust us with.